Ticket & Refunds Policy

Ticket & Refund Policy

Tickets for the Royal Marines Charity Ball are issued and managed by George Walker Event Management Ltd, the official organiser of the event.

All ticket purchases are considered confirmed once payment has been successfully received. Tickets are issued for the named event and are non-refundable except in the circumstances outlined below.

 

Refunds

Tickets are generally non-refundable, as the event is organised as a charitable fundraising event and costs are committed in advance. However, should the event be cancelled by the organiser, ticket holders will be contacted and offered further information regarding refunds or alternative arrangements.

 

If the event is postponed or rescheduled, all tickets will remain valid for the new date. Should a ticket holder be unable to attend the rescheduled event, the organiser will communicate available options at that time.

 

Ticket Transfers

Tickets may be transferred to another guest if the original ticket holder is unable to attend. Guests should ensure the new attendee has the correct ticket and booking name for entry on the evening.

 

Event Changes

George Walker Event Management Ltd reserves the right to make reasonable changes to the event where necessary. This may include (but is not limited to) changes to:

• Venue layout

• Entertainment

• Schedule

• Seating arrangements

• Catering or suppliers

Such changes may occur due to operational requirements or circumstances outside the organiser’s control and will not constitute grounds for a refund.

 

Cancellation or Postponement

George Walker Event Management Ltd reserves the right to cancel, postpone or reschedule the event where it becomes necessary due to circumstances beyond reasonable control. This may include (but is not limited to):

• Severe weather

• Venue issues

• Government restrictions

• Safety concerns

• Circumstances affecting key suppliers or performers

In such cases, ticket holders will be informed as soon as reasonably possible and further details will be provided regarding available options at that time.

 

Liability

George Walker Event Management Ltd is committed to delivering a safe, enjoyable and professionally managed event for all guests. Appropriate event management procedures, venue staff and security personnel will be in place throughout the evening to help ensure the safety and comfort of everyone attending.

 

However, guests attend the event at their own risk and George Walker Event Management Ltd cannot accept responsibility for the loss, theft or damage of personal belongings brought to the event. Guests are kindly asked to take reasonable care of their personal property at all times.

 

While the organiser works closely with the venue and security providers to maintain a safe environment, George Walker Event Management Ltd shall not be held liable for any personal injury, loss or damage sustained at the event except where such liability cannot be excluded under applicable law.

 

Guests are encouraged to notify event staff or security immediately if they require assistance or if they become aware of any safety concerns during the evening.

 

Agreement

By purchasing tickets for the event, guests acknowledge and agree to the terms outlined in this policy.